Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order in a timely and reliable manner.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped according to the delivery time listed below.

If we experience a high volume of orders, processing times may be slightly delayed. You will be notified if there is a significant delay.

Shipping Time

We offer standard shipping with an estimated delivery time of:

7–14 business days from the date of shipment.

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated during promotional offers.

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

Lost or Delayed Packages

We are not responsible for shipping delays caused by carriers. However, if your package appears lost, please contact carrier to assist you in resolving the issue.

Contact Us

If you have any questions regarding shipping, please contact our customer support team clientcare@sophiacharlieco.com.